About Us
We’re hiring a Customer Service Executive to take charge of client interactions, streamline communication, and make a real impact in a fast-growing, tech-enabled company.
Responsibilities
- Customer Inquiries & Bookings: Handle customer inquiries via WhatsApp, email, and phone, guiding them through booking options and answering service-related questions
- Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests
- Handling Client Issues & Escalations: Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone
- Managing Client-Initiated Changes: Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations
- Service Quality Follow-ups: Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality
- Invoice & Payment Support: Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices
- Customer Retention & Relationship Management: Build strong relationships with repeat customers, ensuring high satisfaction and loyalty
- Collaboration Across Teams: Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolutio
Requirements
- Experience in Customer Service: Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management
- Strong Communication Skills: Ability to handle customer interactions professionally across WhatsApp, email, and phone
- Problem-Solving & Conflict Resolution: Skilled at managing customer complaints, turning negative experiences into positive outcomes
- Tech-Savvy & Process-Oriented: Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently
- Detail-Oriented & Organized: Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed
- Team Player: Works well with Operations and Finance teams to ensure smooth service execution
- Ability to Work in a Fast-Paced Environment: Handles multiple customer interactions daily while maintaining high service standards
Benefits
- Be part of a fast-growing, innovative company that values your contributions
- Work in a dynamic and supportive team with opportunities for growth
- Hybrid work arrangement
- Competitive salary and benefits