About Us
We are looking for a passionate and dynamic Operations Executive to join SuperClean and help manage daily ops, scheduling, and team coordination in a fast-paced, growing company.
Responsibilities
- Daily Job Scheduling & Assignments: Manage and optimize the scheduling of cleaners and technicians to ensure efficient service delivery
- Workforce Management: Ensure adequate staffing levels, handle last-minute changes, and coordinate replacement cleaners when needed
- Issue Resolution: Work closely with Customer Service to resolve service disruptions, last-minute cancellations, or on-site issues
- Quality Control: Conduct periodic checks on job performance and adherence to service standards
- Cleaner Support & Attendance Tracking: Oversee cleaner attendance, manage leave requests, and handle resignations smoothly
- Process & System Improvement: Work with the Operations Manager to refine workflows, improve efficiency, and support business growth
- Client Requests & Special Assignments: Coordinate special requests, bulk orders, and operational adjustments based on customer feedback
- Collaboration with Finance & Payroll: Ensure accurate job completion tracking for invoicing and payroll processing
Requirements
- Experience in Operations: Prior experience in an operations or logistics role, preferably in the service, cleaning, or facilities management industry
- Tech-Savvy & Process-Oriented: Comfortable using scheduling, CRM, and ticketing systems for operational workflows
- Problem-Solving Mindset: Ability to think on your feet and resolve last-minute service disruptions efficiently
- Strong Communication Skills: Comfortable working across departments, including Customer Service and Finance, to align operational needs
- Team Player & Leadership Abilities: Able to work closely with frontline staff, providing guidance and ensuring smooth execution of daily tasks
- Ability to Work in a Fast-Paced Environment: Comfortable managing multiple tasks and priorities in a dynamic setting
Benefits
- Be part of a fast-growing, innovative company that values your contributions
- Work in a dynamic and supportive team with opportunities for growth
- Hybrid work arrangement
- Competitive salary and benefits